Privacy
e.speak takes the privacy of all its customers, clients and website users very
seriously and takes great care to protect your information.
This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.
Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
By using this website and
giving your information to us, you indicate your consent to us and our commercial
partners collecting and using your personal information in accordance with the
terms set out in this policy.
What information do we collect?
In order to provide you with services, we may collect personal information about
you from our website, telephone conversations, emails and written and verbal
communications. We may, for example, keep a record of your name, address, delivery
address, email address, telephone number and credit card details. We may also
record details of any disability or health needs you may have.
We may supplement the information
that you provide with other information that we obtain from our dealings with
you or which we receive from other organisations, for example, our commercial
partners.
How will we use your information?
All personal information that we obtain about you will be recorded, used, and
protected by us in accordance with current data protection legislation and this
privacy policy. We will primarily use your personal information to provide our
products and services to you and, for example:
o to communicate with you in the event that any products or services you have
requested are unavailable
o for record keeping purposes
o to improve the quality of our service
o for market research
o to track activity on our website
o to understand your preferences so that we can improve the products or services
we offer
We may also create an individual profile for you so that we can inform you of
products, services, events or special offers that may be of interest to you.
Disclosure of your information
In order to provide our products and services to you, we may need to appoint
other organisations to carry out some of the processing activities on our behalf.
These will include, for example, delivery organisations and mailing houses.
In these circumstances, we will ensure that your information is properly protected
and that it is only used in accordance with this policy.
Offers and opportunities
e.speak teams up with a selection of carefully chosen commercial partners designed
to bring customers and website users a diverse range of opportunities and offers
(including financial services offers) at competitive prices. e.speak and/or
these commercial partners would like to contact you with details of offers in
a number of ways, including post, telephone, text/picture/video message, digital
television, fax or by email. If you express an interest in an offer from one
of our commercial partners, that partner may let us know. This enables us to
take your views and interests into account when choosing our commercial partners
and developing the programme.
What to do if you do not want to receive details of offers
Please be assured, you are under no obligation to buy anything, however, if
you prefer not to be contacted either by us or any of our commercial partners,
you can opt out by clicking the relevant boxes on the screen upon which you
provide information or by writing to us by mail or email (see the section "How
to contact us" below). You can change your mind at any time by contacting
us by any of the methods shown below or by following the instructions set out
with each offer you receive.
Please note, if you do opt
out of receiving information, we and/or our commercial partners will be unable
to keep you informed of new services, products, events or special offers that
may interest you and our ability to inform you of opportunities may be affected.
Cookies
In common with many other website operators, we may use standard technology
called 'cookies' on this site. Cookies are small pieces of information that
are stored by your browser on your computer's hard drive and they are used to
record how you navigate this website on each visit.
Our cookies are used to enable us to develop our website to reflect our customers interests and by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information
on cookies and how to switch them off see www.allaboutcookies.org.
Security of information
We take the security of your personal information seriously. When you submit
your credit card details, we use industry standard Secure Sockets Layer (SSL)
encryption technology to guard your information. In addition, we have security
procedures in place to protect our paper based systems and computerised databases
from loss and misuse, and only allow access to them when it is absolutely necessary
to do so, and then under strict guidelines as to what use may be made of the
personal information contained within them.
Monitoring
We may monitor or record telephone calls for security purposes and to improve
the quality of services that we provide to you.
Changes to this privacy policy
We aim to meet high standards and our policies and procedures are, therefore,
constantly under review. From time to time we may change our security and privacy
policies. Accordingly we recommend that you check this page periodically in
order to review our current policies.
Updating and correcting information
You may correct your personal information by emailing us at speak@espeak.co.za
or by changing your profile on our website. Please include your name, address
and/or email address when you contact us as this helps us to ensure that we
accept amendments only from the correct person. We encourage you to promptly
update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold
about you. We may charge a small fee towards the cost of administering any request
you make. The current fee is R50.00
How to contact us
If you would like any further information or have any comments about our privacy
policy or any other aspect of our website or service, please contact our Data
Protection Officer by any of the methods shown below:
Telephone: (011) 792 0700
Email: speak@espeak.co.za
Mail: e.speak
P.O. Box 630
Midrand
1685
Fax: (011) 792 0700